How do I change the name a rule logged by.
I have set a rule that sets a default due date of tomorrow on all tickets. This shows on the tickets timeline. Right now it is showing my name. I want to have it say Admin or Spicehelp. I have...
View ArticleHow do I change the name a rule logged by.
Hi Paul,Currently there is not a good way to do what you're asking about.Spiceworks executes automated task using the first user's name. The only way to change the name would be to change the email...
View ArticleHow do I change the name a rule logged by.
Bummer. Sounds like a feature request . Change from 1st user to Outgoing email User.
View ArticleHow do I change the name a rule logged by.
I've been playing with rules this morning and trying to set the due dates on all incoming tickets (both manually entered and emailed) however, I can't seem to get it working. Could you share your rule...
View ArticleHow do I change the name a rule logged by.
We use email not the portal. So any ticket that is sent to 'helpdesk' gets the due date set. I guess I should have sail All tickets mailed to helpdesk. Manual Tickets we set due date to what is needed...
View ArticleHow do I change the name a rule logged by.
on the name used for Rule commands.1. I changed user 1 to Name email password etc in spiceworks. Name is now System Admin.2. Backed up DB.3. Changed a assigned tickets for user 1 to user 134...
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